Regulatory Info

The TIO

The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia who have a complaint about their telephone or Internet service.

Established in 1993 under a Federal Act of Parliament, the TIO is independent of industry, the government and consumer organisations. The TIO is authorised to investigate complaints about the provision or supply of telephone or Internet services.

http://www.tio.com.au - Position Statements

Regulations & ACMA The attached document describes the majority of obligations of a Telecommunication Service Provider and the provisions for consumer protection.

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Last Updated (Friday, 17 February 2012 02:08)

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