About Us

LiveCall offers a wide range of communications services and solutions, so when it comes to communications, you are in safe hands.

The Team at LiveCall take the time to understand your business needs, your budget and the way you use your telecomunication service. we offer exceptional customer service, with an around the clock, 24/7 customer care service ready to assist at your convenience.

LiveCall is genuinely Australian owned and operated, we provide quality advice, service and support on all of our voice and data connections, offering a wide rage of products to suit the small business & corporate business market communication needs.

Support

The Australian call centre is open from 8.30 am to 6pm Monday to Friday, with a 24/7 Fault number. The Fault line can assist with putting on diverts etc until Telstra and Optus open the next morning. Average call hold time is 3 minutes and under. There are no departments all operators are trained to manage all enquiries from Billing, ads moves and changes and fault finding.

With having some of the smallest call hold times in the industry and with the benefit of having access to both Telstra and Optus systems live call take ownership of all customer enquiries from start to finish. They have an SLA of 4 hours to respond to any email enquires.